General Questions
What materials are used in BambooHome products?
All our products are made from sustainably sourced bamboo, ensuring minimal environmental impact while offering high durability and style.
Are BambooHome products eco-friendly?
Yes! Bamboo is a highly renewable resource, and we employ eco-friendly manufacturing processes to reduce waste and emissions.
How can I care for my bamboo products?
To prolong the life of your bamboo products, we recommend hand washing and avoiding prolonged exposure to moisture.
Shipping & Returns
What are your shipping options?
We offer standard, expedited, and international shipping options. You can choose your preferred method during checkout.
How long will my order take to arrive?
Standard shipping typically takes 5-7 business days. Expedited shipping takes 2-3 days, while international shipping times vary by destination.
Do you offer free shipping?
Yes, we offer free standard shipping on orders over $100 within the continental US.
Can I track my order?
Absolutely! Once your order ships, you will receive a tracking number via email to monitor your package's progress.
What is your return policy?
We accept returns within 30 days of purchase. Items must be unused and in original packaging. Please contact us to initiate a return.
When will I receive my refund?
Refunds are processed within 5-7 business days after receiving your return. The credit will be applied to your original payment method.
Do you ship internationally?
Yes, we ship to many countries worldwide. Shipping costs and delivery times vary based on location. Check our international shipping rates at checkout.
Still have questions?
If you didn't find the answer you're looking for, feel free to contact us for further assistance. We're happy to help!